Wendy’s Manager Bitten By Irate Customer Over Wrong Order

A Wendy’s customer in Henrico County, Virginia, was so angry about being given the wrong fast-food order Monday that she took a bite out of the restaurant manager instead of one of the chain’s tasty Old-Fashioned Hamburgers.

Manager Latanya Nelson said the restaurant where the incident occurred was on Brook Road, near Azalea Avenue.

Lovely Robinson, 25, suffered from “hanger”—the combination of “hungry” and “angry” that often arises when someone hasn’t eaten in a while. Robinson took it to unhealthy extremes, however, storming up into the lobby behind another employee. She had changed her order from two spicy chicken sandwiches to four small, spicy chicken sandwiches, possibly because didn’t have enough money.

Nelson said Robinson was the angriest customer she had ever waited on.

“She changed the order from that to four, 99-cent chicken sandwiches, so I’m guessing she only had $4 instead of $11,” Nelson told WTVR 6 in Richmond.

When she realized that Robinson coming at her, Nelson quickly decided to defend herself.

“She came in cursing and said I’ll come across the counter,” Nelson added. “So I said, ‘OK.’ She jumped over, so I defended myself.”

Robinson opted to bypass diplomacy and immediately take things to an unnecessarily combative level.

“She didn’t have me in size, but she had heart I’ll give her that,” Nelson said. “I told her you can’t be in here. You gotta go.”

The argument soon devolved into a physical confrontation, with the two women throwing punches near the fry-cooking area despite the risk of being burned by hot grease.

But that wasn’t the worst tactic used during the fight. Robinson decided to fight dirty by taking a bite out of Nelson’s knee.

She couldn’t believe Robinson’s “appetite for destruction.”

“She clamped down right above my knee, so I continued to punch her as she was biting me,” she said.

Nelson was finally able to fight off Robinson and call police, who subsequently arrested Robinson.

Police charged Robinson with malicious wounding, preventing law enforcement from making an arrest, intentionally damaging property and trespassing. She declined a request for an interview.

Nelson, despite the harrowing ordeal, said she was able to return to work Tuesday night.

Oddly, this was the second recent incident involving a worker bitten in a retail establishment after simply trying to do her job. In South Carolina in January, a shoplifter at Walmart bit off the finger of an employee after the employee, Candice Lawson, tried to stop Carolynn Wright, 23, from shoplifting condoms, lubricant, and panties.

Lawson confronted Wright when she tried to leave the Walmart in Myrtle Beach, according to police, “after they observed her conceal merchandise.”

Wright quickly started physically tussling with the two female staffers, punching one woman in the head and “causing bleeding around her left ear.”

Wright then decided to use her teeth and clamped down on one of the woman’s fingers, “causing a portion of [Lawson’s] finger to be bitten off,” according to the police report.

Then a shopper got involved as she tried to dial 911, dropping her phone in the process. Wright grabbed the phone from the floor and pulled the shopper’s hair. The shopper fought back, punching Wright in the face.

When police arrived at Walmart, they noticed “a piece of a finger” belonging to Lawson. EMS workers tried to reattach the finger but it “was not able to be reattached,” according to police. They also said that Lawson “required stitches.”

As it turned out, Wright had a violent history. She had previously been arrested for clobbering a fellow strip-club employee over the head with a stiletto shoe.